PRIVACY POLICY

INTRODUCTION

Welcome to The Andy App ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our property tax appeal application and related services (collectively, the "Service").

By accessing or using our Service, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Service.

INFORMATION WE COLLECT

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account
• Input property information
• Upload property photos and documents
• Use the tax protest features
• Communicate with our customer service team
• Use our digital signing features through SignWell integration

This information may include:

• Name, email address, phone number, and mailing address
• Property details, including address, value, and tax information
• Property photos and documentation
• Communication preferences
• Digital signatures and related authentication information
• Payment information when applicable

Information Automatically Collected

When you use our Service, we may automatically collect certain information, including:

• Device information (such as device ID, operating system, and browser type)
• IP address and location information
• Usage data (how you interact with our app)
• Log information
• Cookies and similar tracking technologies

HOW WE USE YOUR INFORMATION

We use your personal information for various purposes, including to:

• Provide, maintain, and improve our Service
• Process and manage your property tax appeals
• Facilitate communication with tax authorities
• Process payments and manage your account
• Communicate with you about your account and provide customer support
• Send administrative notifications related to your property tax matters
• With your consent, send text messages, make phone calls, and send push notifications regarding your property tax appeal status, deadlines, or other relevant information
• Integrate with SignWell for digital document signing and processing
• Comply with legal obligations
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Analyze usage patterns and optimize user experience

TEXT MESSAGING, CALLS, AND PUSH NOTIFICATIONS

SMS / Text Messaging Data

When you opt in to receive SMS messages from The Andy App, we collect your mobile phone number and the timestamp of your consent in order to send you service-related text messages about your property tax appeal and account updates.

Your phone number and SMS consent information will be used solely for communication related to our services. We do not sell, rent, share, or transfer your mobile phone number or SMS opt-in information to any third party for marketing purposes.

Your information is only shared with our SMS service provider to enable messaging. These providers process your phone number and consent information solely for the purpose of delivering messages on our behalf and are not permitted to use your information for any other purpose.

Your SMS consent is specific to The Andy App and does not transfer to any other campaign, brand, or organization.

Message Frequency: Message frequency varies depending on the status and activity of your property tax appeal. You may receive recurring messages related to appeal updates, document requests, deadline reminders, and account notifications. On average, you can expect to receive approximately 2–8 messages per month, though this may vary based on your appeal activity.

Consent Records: We maintain records of your opt-in consent, including the date, time, method, and source through which consent was provided (for example, web form, keyword opt-in, or point-of-sale). These records are retained for the duration of your participation in our messaging program and for a reasonable period thereafter as required for compliance purposes.

Communication Types

By providing your mobile phone number and enabling relevant permissions, you consent to receive:

• Text messages related to your property tax appeals, including status updates, document requests, and deadline reminders
• Phone calls from our representatives regarding your property tax appeals
• Push notifications with important updates about your appeal status, required actions, and relevant deadlines

Opt-In Confirmation: Upon opting in to receive SMS messages, you will receive a single confirmation message from The Andy App verifying your enrollment. This confirmation message will include the program name (The Andy App), a description of the types of messages you will receive, message frequency disclosure, the notice that message and data rates may apply, opt-out instructions (reply STOP to opt out), and help instructions (reply HELP for assistance).

Call-to-Action Disclosures: At the point where you provide your consent to receive text messages from The Andy App, the following disclosures will be clearly and conspicuously displayed:

• The program name: The Andy App
• The types of messages you will receive (for example, property tax appeal updates, deadline reminders, document requests)
• Message frequency disclosure (message frequency varies)
• "Message and data rates may apply"
• Opt-out instructions: Reply STOP to unsubscribe
• Help instructions: Reply HELP for help
• Links to our Privacy Policy and Terms of Service

Opting Out

You may opt out of receiving SMS messages at any time by replying with any of the following keywords to any message you receive from us: STOP, CANCEL, END, UNSUBSCRIBE, or QUIT.

Upon receiving your opt-out request, we will send you a single confirmation message acknowledging that you have been unsubscribed. No further messages will be sent unless you re-opt in. Your phone number will be removed from our SMS messaging list within 24 hours of your opt-out request.

You may opt out of receiving calls by informing our representative or contacting customer service. Push notifications can be managed through your device settings.

For assistance, you may reply HELP to any message from The Andy App. You will receive a response containing the program name (The Andy App), a brief description of the messaging program, customer support contact information, opt-out instructions, and a notice that message and data rates may apply.

Standard message and data rates may apply for text messages.

SHARING YOUR INFORMATION

We may share your personal information with:

Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf, including:

• SignWell for digital document signing
• Payment processors
• Cloud storage providers
• Customer service providers
• Analytics providers
• Marketing partners (with your consent)
• SMS and messaging service providers solely for the purpose of delivering text messages on our behalf

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

With Your Consent

We may share your personal information for any other purpose with your consent.

DATA SECURITY

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

DATA RETENTION

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements.

SMS Consent and Messaging Records: We retain records of your SMS opt-in consent (including the date, time, source, and method of consent), opt-out requests, and messaging logs for the duration of your participation in our messaging program and for a minimum of five (5) years thereafter, or as otherwise required by applicable law and industry guidelines. These records are maintained to demonstrate compliance with CTIA messaging principles, the Telephone Consumer Protection Act (TCPA), and other applicable regulations.

YOUR PRIVACY RIGHTS

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Right to access and receive a copy of your personal information
• Right to rectify or update your personal information
• Right to request deletion of your personal information
• Right to restrict or object to processing of your personal information
• Right to data portability
• Right to withdraw consent

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). Please see our California Privacy Notice for more information about these rights.

CHILDREN'S PRIVACY

Our Service is not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of the Service following the posting of changes constitutes your acceptance of such changes.

THIRD-PARTY SERVICES

Our Service may contain links to third-party websites or services, including SignWell for digital signing. This Privacy Policy does not apply to such third-party services, and we are not responsible for the content, privacy policies, or practices of any third-party services. We encourage you to review the privacy policies of these third parties.

DO NOT TRACK SIGNALS

We may use automated data collection technologies to collect information about your online activities over time and across third-party websites. Some web browsers have a "Do Not Track" feature that allows you to tell websites you do not want to have your online activities tracked. Our Service currently does not respond to "Do Not Track" signals.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have different data protection laws than your country of residence. By using our Service, you consent to the transfer of your information to these countries.